TEFLabs Order Information

Order Information: For accuracy of order and shipping information, TEFLabs prefers orders to be submitted electronically.  Teflabs is currently re-designing our website and checkout process during this time customers can submit a PO  online through the form on this page. Customers can also submit a completed TEFLabs Order Form through email at probes@teflabs.com or by fax at 512.280.4997. Once an order has been placed electronically, receipt confirmation may be confirmed via telephone 512-280-5223.


Shipping information:  All orders are sent overnight by FEDEX or UPS.  Shipping charges are prepaid and added to the invoice, $30 for U.S. orders and $45 for International orders (Europe).  TEFLabs charges no handling fees. Orders received before 1:00 pm CST will be shipped the same day, to maintain product integrity TEFLabs does not ship over weekends.

Payment:  Payment terms are Net 30 days from invoice date.  Payments can be made by check, wire transfer, money order, or credit card.  TEFLabs accepts all major credit cards.  All checks must be payable on a U.S. bank.  Please contact TEFLabs for Bank or wire information.

<---If you would like to be invoiced you may submit an order with a PO # in the form to the left.

TEFLabs now has a fully functioning ecommerce checkout capability.  You can add products to your shopping cart by clicking the "add to cart link", when you have finished making your product selections you can proceed to checkout.

 

 

 

If you would like to pay with a credit card you may also download this order form and return by fax or email.

 

Warranties: TEFLabs products are warranted to conform to the chemical or biological descriptions provided in our publications. This warranty is exclusive, and we make no other warranty, express or implied.  TEFLabs is not liable for any incidental, consequential or contingent damages involving their use.


Returns/Refunds/Cancellation: All returns must be authorized by TEFlabs. TEFLabs will only accept return shipments if prior written permission and shipping instructions have been given. Products may be returned for credit with prior consent, and in strict compliance with our return shipment instructions. Returned products may be subject to a 20% restocking fee. Orders may be cancelled prior to shipment or custom breakdown and packaging. We reserve the right to discontinue our products or change specifications or prices of our products and to correct any errors or omissions at any time without incurring obligations.


Product Use: TEFLabs products are intended ONLY for laboratory research and development purposes.

Privacy Policy: TEFlabs respects the privacy of every individual who visits our website or purchases products on-line.TEFLabs will not collect or retain any information about you personally (that is, your name, address, telephone number, or email address) unless you provide it to us voluntarily. If you do not want any personal information collected, please do not submit it to us.  If you have already submitted this information and would like for us to remove it from our records, please contact us at the email address listed at the bottom of this policy statement. We will delete your information from our existing files. If you do provide us with personal information, we may retain and use that information for several purposes. First, we may store and process the information to better understand your needs and how we can improve our products and services. Second, we may retain information about your previous purchases of TEFLabs products in order to customize our website services for your future visits to the site. Finally, we will also use your email address to send you updates about new products, specials and other items of interest. Your e-mail address or other contact information will not be provided to any third party without your consent.  If you have submitted information about yourself through the TEFLabs website or interactive advertisement, and you would like us to delete that information from our records, please email info@teflabs.com. We will make reasonable efforts to delete your personal information from our existing files.